The core objective of compensation authorities is to facilitate recovery and return to work, but a body of research suggests that claims processes themselves can significantly impact on these outcomes. This research helps compensation bodies understand and address the impact their processes can have on claimant recovery.
Multidisciplinary case conferencing Environmental Scan
An examination of the case conferencing models used, technology available, and relevant enablers and barriers for improved care of injured workers.
Date published: June 2019
In Australia, there are ten major public compensation systems in operation, assisting more than 200,000 workers with their claims and return to work process on an annual basis. Return to work outcomes vary across different compensation systems, largely due to differences in system design. The ComPARE Project closely examined the differences in these systems to identify what factors are most effective in facilitating return to work.
Workers’ compensation claims among nurses and ambulance officers in Australia, 2008–2014 Research Report
This study used the ComPARE dataset to compare the rates and types of compensable injuries in nurses and ambulance officers. The study identified that ambulance officers were 5-7 times more likely to be injured than all other workers. Musculoskeletal injury was the leading injury type. The study also highlighted a growing trend of claims related to occupational violence in both sectors.
Date published: May 2016
Identifying strategies to reduce disputation in the Victorian workers’ compensation scheme Research Report
This research project set out to identify strategies to improve workers’ compensation claims management and reduce the number of claims requiring dispute resolution. A rapid review of the evidence base was conducted to identify best practice, and extensive stakeholder consultation, including a forum focused on the Victorian worker’s compensation scheme, took place. The forum identified four key areas to improve in the current system and several strategies were identified to improve these issues.
Date published: March 2016
VOTOR-TAC Linkage Report: Impact of the TAC Recovery Model Research Report
This project linked VOTOR and TAC administrative data to assess the impact of the TAC recovery model on patient outcomes, the association between fault and client outcomes, claim costs for clients who sustained pelvic ring fractures, and claim costs for those with tibial plafond fractures. At 12-months post-injury, there was evidence that the probability of reporting moderate to severe has decreased since the model was introduced, and physical health scores have improved. However, the introduction of the Recovery model was associated with increased claim costs at 12-months. The initiatives expected to impact client outcomes were implemented post 12-months, and client outcomes are expected to improve in future analyses.
Date published: July 2015
VOTOR-TAC linkage report: Association between fault status and patient reported outcomes in hospital orthopaedic cases.pdf Research Report
The ISCRR Victorian Orthopaedic Trauma Outcomes Registry (VOTOR) project plan includes deliverables related to linkage of VOTOR and TAC claims data at regular intervals. This report analysed client perception of fault in a road vehicle accident and TAC and client recovery outcomes. The study identified a relationship between the perceptions of fault and patient outcomes. Clients who were not at fault, or believed that they were not at fault, demonstrated much poorer patient-reported outcomes than VOTOR Recovery clients who were at fault. This highlights a potential psychological factor in client recovery.
Date published: June 2015
The cost of comorbidity to the Transport Accident Commission compensation scheme Research Report
This research looked at the cost of pre-injury factors on claims to determine if pre-existing conditions affected claims and if so, what conditions had an impact. The findings revealed that pre-injury factors have a relatively low impact on total TAC claims costs, with the exception of pre-injury mental health service use, which impacted costs significantly. The results also showed that pre-existing health conditions including diabetes, cardiovascular disease, recent surgery, and back pain influenced subsequent hospital, medical and paramedical expenses.
Date published: July 2014
VOTOR Victorian orthopaedic trauma outcomes registry TAC linkage report Research Report
This project linked the Victorian Orthopaedic Trauma Outcomes Registry and TAC administrative data to assess the impact of the TAC recovery model on patient outcomes, the association between fault and client outcomes, claim costs for clients who sustained pelvic ring fractures, and claim costs for those with tibial plafond fractures. Analysis revealed that the TAC recovery model was associated with better outcomes in the treatment of pain.
Date published: December 2013
Healthcare provider interactions in workers’ compensation schemes - Implications for injured workers Poster
This review demonstrates that in many instances, injured workers with long-term complex injuries experience difficulties when receiving health services in the context of workers’ compensation systems.
Date published: October 2013
The health effects of compensation systems study: Summary of findings Research Summary
Summary of a longitudinal study of a cohort of hospitalised injury patients who claimed compensation in Victoria, New South Wales and South Australia, combined with a questionnaire about participants’ experiences of the claims process.
Date published: September 2013
Understanding independent medical assessments - a multi-jurisdictional analysis Environmental Scan
This review examined how compensation bodies use medical assessments including their processes and policy, procurement models and quality assurance. The medical assessment process varies widely among jurisdictions and each approach has its merits and drawbacks. The review identified a number of practices that may improve aspects of the medical assessment process. The review recommended future research directions with the intention to improve medical assessments for compensation bodies, clients and healthcare professionals.
Date published: June 2013
The individual, family and societal impacts of injury Presentation
In general much is known about the function, activity and participation of the injured individuals. Indeed, estimates of the burden of injury are based almost entirely on knowledge of the impact on the injured person. However very little is known about the impact of injury beyond the injured person, such as family members, carers, compensation systems, healthcare providers. A presentation at ACHRF 2012.
Date published: October 2012
Identification of sources of injury outcomes data in Australia Research Report
Information about injury outcomes is necessary to guide the public health response to injury, identify and inform priorities, assist with policy setting and strategic health services planning, and to monitor the impact of changes in care and interventions. A coordinated approach to identifying sources of injury outcome data has significant benefits for injury stakeholders. The benefits include reduced duplication of effort in collecting data and a greater understanding of data that may be used for organizational performance monitoring.
Keywords: Jennings P, Gabbe B, Collie A. Identification of sources of injury outcomes data
Date published: July 2011
Information based interventions for injury recovery: A rapid review Evidence Review
Compensation authorities are well positioned to promote information and education based interventions to facilitate the recovery of injured persons following transport accidents. This review examined the academic and grey literature regarding effective information and education based interventions for promoting recovery from injury to determine approaches that may be applicable in the Australian injury compensation setting. Although the review identified a range of applicable studies, the vast majority did not report details of the personal injury compensation or health insurance system for the jurisdiction(s) in which the study took place. As such it is difficult to draw generalisable conclusions about effective interventions for promoting recovery from traumatic injury, and very difficult to interpret the results of the review in terms of their applicability to the Australian compensation environment. Despite the methodological quality of the literature reviewed, this study identified types of information and education based interventions that may be effectively implemented in the Australian compensation system.
Date published: July 2011
To strike a balance: A history of Victoria’s workers’ compensation scheme, 1985–2010 Research Report
This history outlines the evolution of WorkSafe from its first incarnation as WorkCare through to the development of WorkCover, and then into its current form. It highlights the significant influence that state politics and corporate management styles have had on the scheme, and it also details the organisation’s success in shifting Victorians’ cultural attitudes on workplace safety and occupational accidents and their aftermath. The ‘compo’ culture of the mid‐1980s has been replaced by a safety culture, whereby the community expects that employers provide safe workplaces for their employees and that injured workers will use the system fairly.
Keywords: Stylianou M.
Date published: June 2011
Management of noise-induced hearing loss
Noise-induced hearing loss at work is a significant safety issue. These projects assess current policy and practice to improve the way that existing cases are managed.
The relationship between compensation and recovery following a motor vehicle accident: A systematic review Research Report
This review provides a systematic evaluation of the literature investigating the relationship between compensation and recovery from a motor vehicle accident. Despite the objective of compensation to aid recovery from injury, this systematic review confirmed findings from previous systematic reviews that compensation does not facilitate recovery following a motor vehicle accident, with respect to physical health, psychological health and chronic pain. Furthermore, being involved in a Tort compensation scheme, as opposed to a No Fault compensation scheme, was associated with poorer recovery from a motor vehicle accident. However, although previous studies have shown that those who receive compensation have worse injuries than those who do not, such factors were not controlled for in the majority of studies included.
Date published: March 2013
Best Practices for Person-Centred Case Management Evidence Review
WorkSafe Victoria is developing a new service model that aligns with the Victorian government’s objective of designing and providing human-centred services. WorkSafe intends to apply a biopsychosocial lens to case management and build a fully equipped case management workforce to improve the outcomes of injured workers. A rapid literature review of more than 90 peer-reviewed articles and grey literature related to person-centred case management was undertaken in July 2021. As the timeframe for this review was six weeks, searches were not exhaustive and no quality assessment of articles was undertaken.
Date published: August 2021